HiveLive Powers Alpine Access Online Community For Its Virtual Workforce
HiveLive Community Platform Brings Social Networks to Business, Increasing Alpine Access Employee Collaboration and Delivering Higher Productivity
BOULDER, CO - January 22, 2008 - HiveLive, an enterprise social software platform provider, today announced that Alpine Access, the premier provider of contact center solutions for brand-conscious companies, selected HiveLive to power a new online employee community. The HiveLive community is a key part of Alpine Access' strategy to build a high-performance workplace that fosters innovation, productivity, and loyalty.
Alpine Access has over 7500 home-based agents located across the United States that provide contact center solutions for Fortune 1000 companies such as Office Depot and J.Crew. Using HiveLive's LiveConnect Community Platform, Alpine Access has created a central place for its distributed workforce to interact and collaborate online.
"As a contact center solution provider, our employee base is the most critical component of our success, so community and culture are key," said David Parkhurst, director of client operations at Alpine Access. "Since all of our agents work remotely, they don't have the opportunity to connect with their colleagues in the same way they would in a traditional office environment. HiveLive's LiveConnect Community Platform provides us with a solution that cultivates innovation and collective insight for improved customer service."
Prior to the HiveLive community, Alpine Access employees were limited in their communication and teamwork because of the technology restrictions inherent in email. HiveLive's LiveConnect Community Platform enables Alpine Access to integrate social networks with information networks so that employees can meet and learn from one another by sharing best practices, solving problems, and engaging personally with photos and profiles. Alpine Access has been able to create a "virtual water cooler" that fosters a culture of knowledge sharing and collaboration.
"The HiveLive Platform is ideal for companies like Alpine Access that are seeking to integrate social networking tools in a way that more intuitively connects people and information," said John Kembel, co-founder and CEO of HiveLive. "Our people-centered approach to communities empowers members to co-create their community and continually evolve it as their needs grow. When companies better connect people to one another and people to information, they give themselves a competitive edge."
The LiveConnect Community Platform allows businesses to rapidly configure custom-fit enterprise communities built around people, their relationships, and their shared knowledge. The foundation of HiveLive's patent pending technology is a new Web 2.0 building block, called a Hive, which combines people, information, and permissions to create flexible information resources. Hives can be easily configured by clicking not coding to support an infinite range of community activities such as communication, collaboration, discussion, media and file sharing, idea voting, and more.
About Alpine Access
Alpine Access is the premier provider of customer service solutions using home-based employees. Their clients are organizations that are passionate about their brand and value their customers. Alpine Access' solutions mean access to quality employees, compelling operational efficiency and economic success for their clients.
Alpine Access' publicly named partners include J.Crew, Office Depot, ExpressJet and the Internal Revenue Service. Alpine Access also provides solutions for Fortune 50 financial services organizations, as well as other travel, retail and public sector clients. Founded in 1998, Alpine Access employs 7,500 distributed home-based agents and has been included on fastest-growing company lists such as the Inc. 500, Deloitte & Touche Fast 500 and the Denver Business Journal in each of the past several years. For more information, visit www.alpineaccess.com.
About HiveLive
HiveLive, Inc. is the first company to deliver an enterprise social software platform that integrates social networks with information networks for business-focused communities. The company's on-demand, web-based platform is powered by a new Web 2.0 building block called a "Hive," which can be configured to support a nearly infinite range of community activities such as blogs, wikis, forums, chat rooms, polls, FAQs, and more. The patent-pending technology uniquely enables companies to build communities of depth, and forge tighter bonds with their customers, partners, and employees to foster innovation, creativity, loyalty, and trust. HiveLive is privately held with headquarters in Boulder, Colorado. For more information, visit hivelive.com.
