Account Manager

This position has been filled

Job Description

HiveLive is seeking an experienced, technically-savvy Account Manager to assist in pre-sales activities and play a key role in launching and supporting new customers.

Responsibilities

• Develop in-depth knowledge of the HiveLive product line
• Ensure successful implementation of new HiveLive customers
• Conduct up-to-speed training sessions; provide ongoing customer training and support as necessary
• Manage relationships with existing key accounts to ensure customer satisfaction
• Identify opportunities to sell additional professional services and software
• Engage internal team as necessary to support efforts in meeting customer requirements
• Assist the customer in their use, support and implementation of the HiveLive platform
• Communicate product roadmap to customers and gather customer feedback for product development
• Support Sales in the selling process as necessary

Requirements

• Minimum 5 years experience in an Account Management role with a technology company
• Must possess strong technical account management skills
• Experience in an early-stage technology company
• Self-starter; ability to assist in defining processes, customer training materials, and other support materials as needed
• Strong oral and written communication skills as well as presentation skills
• Bachelors degree, especially in computer or technical related fields is required
• Knowledge / experience in the areas of web development, including experience with Cascading Style Sheets (CSS) is desirable
• Experience presenting in front of groups, including conducting training courses to customers